Charlotte joined the Heat Pump Association in April 2023 as their first Chief Executive. Having spent the previous 10 years at NAPIT, a UKAS accredited Certification Body for installers in the Building Services and Fabric sectors, culminating in leading their external affairs function, Charlotte has a wealth of knowledge in the practicalities and policy that surrounds the retrofitting of the UK housing stock, specifically relating the heat pumps. With a strong understanding of the vital role of the installer and the importance of consumer demand and industry collaboration in affecting change, Charlotte brings a valuable perspective to the panel debate.